Frequently Asked Questions
Everything you need to know about shopping with Pretty Lavish.
What is your return policy?
We offer a 28-day return period from the date of delivery. Items must be unworn, in their original condition, and with all Pretty Lavish tags still attached.
How long does shipping take?
Standard UK delivery typically takes 3-5 working days. For international orders, shipping times vary by location but usually range between 7-14 working days.
Do you offer Next Day Delivery?
Yes, Next Day Delivery is available for UK mainland orders placed before 3 PM Monday through Thursday. Please select this option at checkout.
How do I know what size to order?
Each product page features a detailed size guide to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as digital wallets like PayPal, Apple Pay, and buy-now-pay-later options via Klarna.
Can I amend or cancel my order?
To ensure fast delivery, we process orders quickly. Once an order is placed, we are unable to make changes or cancellations, but you can return the items for a refund once they arrive.